1. Agreement and Parties
These Terms of Service form a binding agreement between you and Prepped Exams Pty (Ltd), registration number 2026/158241/07, trading as Prepped Exams.
By accessing or using the platform, creating an account, purchasing a subscription, or otherwise interacting with the service, you agree to these Terms and to our Privacy Policy.
If you are using the platform on behalf of a school, business, household, sponsor, or other organisation, you confirm that you have authority to bind that person or organisation.
2. What the Platform Does
Prepped Exams is an exam practice and preparation platform. Depending on the tenant or market sector, it may allow users to buy subject-based access, take guided practice or mock exams, view results and analytics, link with teachers, tutors, or trainers, receive sponsorship support, and participate in creator or content workflows.
The platform is a learning and exam-preparation tool. It is not a guarantee of marks, pass rates, admission, professional certification, or any specific academic or commercial outcome.
3. Eligibility and Minors
You may use the platform only if you can lawfully enter into this agreement or are properly authorised to do so. Where the user is under 18, the account and platform use should take place with the involvement, authority, or consent of a parent, guardian, school, or other competent person where required by law.
Parents, guardians, sponsors, teachers, tutors, and trainers may in some cases purchase access or manage linked relationships on behalf of learners, subject to the permissions and product features made available by the platform.
4. Accounts and Security
- You must provide accurate information when creating or maintaining an account.
- You are responsible for safeguarding your login credentials and for activity that occurs through your account.
- You may not share login details or allow unauthorised persons to access paid services through your account.
- We may use technical and operational controls, including session restrictions and security checks, to reduce abuse and account sharing.
- You must notify us promptly if you suspect unauthorised access or compromise.
5. Subscriptions, Access, and Availability
- Subscriptions are generally sold on a once-off basis for a fixed time period and do not auto-renew unless we clearly state otherwise in the future.
- Access usually starts when payment is confirmed by our payment processes.
- Subscriptions are subject-scoped or package-scoped according to the product purchased.
- Access periods may vary by package, tenant, campaign, sponsor arrangement, or product design.
- Unless we expressly permit it, subscriptions are personal, non-transferable, and may not be resold.
- Some features may be available only to particular roles, organisations, tenants, or approved users.
We may modify, suspend, withdraw, or replace features, packages, interfaces, or content at any time if reasonably necessary for maintenance, improvement, security, legal compliance, or commercial reasons.
6. Payments
Payments are processed through payment partners, including PayFast where applicable. Pricing is generally shown in South African Rand (ZAR).
- You authorise us and our payment partners to process payments for orders you place.
- Promotional pricing, referral discounts, sponsorship arrangements, and package availability may change over time.
- We may decline, cancel, or reverse an order where payment is not confirmed, appears fraudulent, breaches these Terms, or was created in error.
- You are responsible for ensuring that payment and account information supplied is accurate and authorised.
7. Refunds, Chargebacks, and Cancellations
Because subscriptions are fixed-term and typically activate immediately after payment, purchases are generally final. However, we may consider refund requests in good faith and at our discretion, especially where there has been a genuine purchase mistake, technical problem, duplicate charge, or other fair reason.
Refunds are not guaranteed. We may refuse a refund request where we reasonably believe there has been substantial use of the service, abuse of the platform, abusive refund behaviour, exam-time exploitation, account sharing, policy manipulation, or any comparable unfair conduct.
Since subscriptions do not auto-renew by default, there is ordinarily nothing to cancel on an ongoing basis. If a payment is reversed, charged back, or found to be invalid, we may suspend or deactivate the related access.
8. Acceptable Use
You may not use the platform to:
- copy, scrape, download, redistribute, sell, or exploit question banks, explanations, or other platform content without permission;
- share paid access, bypass subscription controls, or help others access content unlawfully;
- upload unlawful, infringing, misleading, offensive, defamatory, abusive, or inappropriate content;
- interfere with platform security, performance, integrity, or other users' access;
- use bots, automation, or reverse engineering techniques to extract or reproduce protected content or business logic;
- misrepresent your identity, authority, qualifications, ownership, or relationship to a user, creator, school, or organisation.
9. Creator, Teacher, Tutor, Trainer, and Sponsor Features
Some users may access creator, teacher, tutor, trainer, reviewer, or sponsor functions. Those features remain subject to these Terms, together with any additional rules, approval processes, policies, or commercial terms that we publish or communicate for those roles.
If you submit or upload content as a creator or contributor, you represent that you have the right to submit it, that it is suitable for lawful use on the platform, and that submitting it does not breach any third-party rights.
By submitting creator content to the platform, you grant Prepped Exams the rights reasonably required to host, review, edit, adapt, moderate, publish, distribute within the platform, attribute, reassign operational ownership, and otherwise use that content for the operation and growth of the service, subject to any applicable creator revenue-share rules or separate commercial arrangements.
10. Intellectual Property
The platform, software, branding, interface design, original question banks, data structures, workflows, and other proprietary materials are owned by or licensed to Prepped Exams and are protected by law.
Except where mandatory law allows otherwise, these Terms do not transfer ownership of our intellectual property to you. You receive only the limited right to use the service for its intended purpose during your authorised access.
11. Educational Disclaimer
We aim to provide useful and high-quality practice content, but we do not warrant that any content is error-free, complete, always current, or suitable for every exam board, assessor, employer, institution, or professional body.
The platform does not provide legal, financial, medical, regulated professional, or official certification advice. It is a practice and preparation tool.
12. Service Availability and Maintenance
We aim for reliable service, but uninterrupted availability cannot be guaranteed. The platform may be affected by scheduled maintenance, upgrades, outages, bugs, third-party provider failures, force majeure events, connectivity problems, or security incidents.
We may take reasonable steps to protect session continuity and user progress, but you accept that interruptions can still occur.
13. Warranties and Disclaimers
To the fullest extent permitted by law, the platform is provided on an "as is" and "as available" basis. We do not give warranties that the service will always be uninterrupted, error-free, secure against every threat, fit for every purpose, or guaranteed to produce a specific result.
Nothing in these Terms excludes any rights or protections that cannot lawfully be excluded under applicable law.
14. Limitation of Liability
To the maximum extent permitted by law, Prepped Exams will not be liable for indirect, incidental, special, punitive, exemplary, or consequential loss, including loss of profit, loss of opportunity, loss of data, loss of reputation, or examination disappointment.
To the maximum extent permitted by law, our total aggregate liability arising from or relating to the platform or these Terms will not exceed the total amount actually paid by you to Prepped Exams for the affected service during the 12 months before the event giving rise to the claim.
This limitation does not apply to liability that cannot lawfully be limited or excluded.
15. Suspension and Termination
We may suspend, restrict, or terminate access, remove content, or disable accounts if we reasonably believe that:
- these Terms, applicable law, or platform policies have been breached;
- fraud, abuse, account sharing, infringement, or harmful conduct is occurring;
- continued access creates legal, security, operational, or reputational risk; or
- we are required to do so by law, court order, regulator, or payment partner.
You may stop using the platform at any time, but stopping use does not automatically entitle you to a refund.
16. Changes to the Service or Terms
We may change the platform, pricing, features, content, and these Terms from time to time. Updated Terms will be published on the platform with a revised effective date. Your continued use after that point constitutes acceptance of the updated Terms to the extent permitted by law.
17. Governing Law and Dispute Resolution
These Terms are governed by the laws of South Africa. If a dispute arises, the parties should first try to resolve it in good faith through direct engagement for at least 30 days before formal proceedings are started, unless urgent legal relief is reasonably required.
Subject to mandatory law, the courts with jurisdiction in Pretoria, Gauteng, will have jurisdiction in relation to disputes arising from these Terms or the platform.
18. Contact
Legal and commercial queries about these Terms can be sent to legal@preppedexams.co.za.